Frequently Asked Questions

Your first visit?

Your first order?

Offer and stock

• What can I find on the online pharmacy Farmaline?
• I'm looking for a specific product, how can I find this fast?
• I can't find a certain product. Can you help me?
• I'm not sure which product I need, can I get some advice?
• There is no information on the product I'm interested in? Whats should I do?
• How do I know if a certain product is in stock?

Register and Login

• How can I register?
• What does "bus" mean in the contact information section in the registration form?
• What data do you keep? Why?
• Why do you ask for a phone number in the registration process?
• Why do you ask questions about my health?
• What is my client number?
• How can I log in? What is my login?
• What if I have forgotten my password?
• What if my password isn't accepted?
• I have a new email address. How can I let you know?
• I can't log in on my account anymore. What should I do?

Order

• How does the shopping cart works?
• How do I know if my order has been completed succesfully?
• Can I get an invoice for my order?
• What is my order number?
• Can I check my order process? Can I see the status of my order?
• I have just placed my order, but I've forgotten something. Can I still adjust my order?
• I have just placed my order, but regret my choice. Can I still cancel my order?
• I have just placed my order, but I have filled out the wrong delivery address. Can I still change it?
• Can I order by fax or by phone?
• I have accidentally ordered twice. What should I do?
• I have placed an order with the payment option bank transfer, but I would like to pay online instead. What should I do?
• What is a promotion code?
• How do I use my promotion code?
• How do I use the credits on my account?

Payment

• How can I pay safely?
• What payment options do you offer?
• I'm not sure that my payment has been completed correctly. What can I do?
• On which bank account number can I pay for my order by bank transfer?
• What is an IBAN-code?
• What is a BIC-code?
• When should I pay if I choose to pay by bank transfer?
• Can I choose to pay at reception of the package? (pay at delivery)?
• Can I pay with a bank cheque?

Delivery

• How much are the shipping costs/delivery costs/port costs?
• What is the delivery period? When will my order be delivered at my house?
• Is it possible to deliver my order to a different address than my home adress?
• Can I pick a date to have my package delivered?
• How will I be informed that my package is on its way?
• Can I monitor my delivery's satus somewhere?
• I wasn't at home at the moment of delivery, where can I find my package?
• The delivery period is taking longer than expected. What should I do?
• I have moved, where can I report my new address?
• I have paid, but haven't received my order yet. What should I do?
• I have paid and received a message afterwards that my payment wasn't accepted. What should I do?

Email messages

• How can I subscribe or unsubscribe to your newsletter?
• I'm not receiving any mails from Farmaline. Why?
• I don't want to receive any mails from Farmaline. Is this possible?

After-sales

• Can I return an order?
• I have received the wrong product or a product that I didn't order. What should I do?
• My package is incomplete (missing products). Now what?
• My package is damaged. What should I do?
• My package has not been delivered. What should I do?

Reviews

• What are reviews?
• Why are these reviews published online?
• What's in it for me?
• Do I get something in return for my review?
• What are the requirements for a good review?
• My credit hasn't been put on my account yet. Why is this?
• Why can't I review certain products?

Other questions

• Do certain occupations or sectors receive discounts?
• Can you sponsor an event of any type?
• Is it possible to receive some samples of a product before I place an order?
• Will my package be delivered discreetly?
• I haven't found the answer to my question.